Help & Frequently Asked Questions

What is Her Faith Co.?

Her Faith Co. creates faith-centered books, journals, devotionals, and resources designed to help women understand their stories, heal emotional wounds, strengthen their mental wellness, deepen their relationship with God, and build lives that reflect who they truly are.

What kinds of products does Her Faith Co. offer?

Her Faith Co. offers books, journals, devotionals, and other intentional resources centered around faith, emotional healing, personal growth, mental wellness, relationships, and becoming whole.

Do you accept returns or exchanges?

No. All sales are final. Her Faith Co. does not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact Her Faith Co. within 7 days of delivery. Include your order number and clear photos of the item and packaging so the issue can be reviewed and resolved.

Can I cancel or change my order after placing it?

Orders begin processing after they are submitted, so changes and cancellations cannot be guaranteed. Please make sure your products, quantities, and shipping information are correct before completing checkout.

What if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact Her Faith Co. as soon as possible. Once an order has been processed or shipped, the address may no longer be able to be changed.

How will I know when my order has shipped?

Once your order ships, you will receive a shipping confirmation with tracking information at the email address used during checkout.

How long does shipping take?

Shipping times may vary depending on your location, the shipping method selected, carrier delays, holidays, and order volume. Any estimated delivery dates provided at checkout are estimates and are not guaranteed.

What should I do if my tracking says delivered but I cannot find my package?

First, check around your delivery location, with household members, neighbors, or your building’s mail area. Carriers may occasionally mark packages as delivered shortly before they arrive. If the package still cannot be located, contact the shipping carrier using your tracking information.

What happens if my package is returned to Her Faith Co.?

If a package is returned because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, additional shipping charges may apply if the order needs to be sent again.

Are digital products refundable?

No. Digital products, downloads, printables, and other electronically delivered products are final sale and non-refundable once purchased.

Can I purchase Her Faith Co. products as gifts?

Absolutely. Her Faith Co. books and journals can be meaningful gifts for women experiencing a new season, healing journey, spiritual growth, or personal transformation.

Are Her Faith Co. books a replacement for therapy or professional mental health care?

No. Her Faith Co. products are created for education, reflection, encouragement, personal growth, and faith development. They are not intended to diagnose, treat, cure, or replace professional medical, psychological, or mental health care.

Are the books based on a particular faith?

Her Faith Co. is rooted in the Christian faith and inspired by Scripture, including the message of Mark 5:34: “Daughter, your faith has made you well. Go in peace.”

Can I order multiple copies for a group, church, ministry, or event?

Yes. For larger orders, group purchases, events, ministries, book clubs, or organizations, please contact Her Faith Co. for additional information.

How can I contact Her Faith Co.?

For questions about an order, product, or general assistance, please contact Her Faith Co. through the contact form or customer service information provided on the website. When contacting us about an order, please include your order number so we can assist you more efficiently.